When to contact us:

• Check on the status of your application 3 business days after submission,
• Make changes to your account,
• Other

When Contacting Us

For assistance send an email for your account type, and provide the following information:

• user name,
• email address,
• company or agency you work for, and
• describe how we may assist

How to Contact Us

The support teams are available Monday – Friday, 8:00 am – 5:00 pm, and closed on most major holidays.

Metal Recycling Entity – rsdmetals@dps.texas.gov

Law Enforcement – rsdcriminal@dps.texas.gov

• MRE Manual
• Law Enforcement Manual